In parts 1 and 2 we talked about Getting started and organizing for delivery. In this article we will talk about processes
Your organization already has processes that you follow. If you gather the details of your processes, you can use them as a basis for your digital processes. Most organizations today use graphical workflow for each process. At SIMBYM we advocate simplifying these processes into list based processes. What is a list based process? The easiest way to explain this is to say “it is a Microsoft Project like structure”. No, I am not recommending using Microsoft Project as a tool for your digital transformation. Once you understand what a list based process is, it is easier to implement. Another thing we recommend here at SIMBYM is to keep you processes to 3 levels deep. Using Project Management terminology, you will have Phases/Stages, Tasks and Sub-Tasks/Process Steps. This structure should make your digital PPM or ITSM processes very effective.
Once you have made the decision to simplify, you can now model 2 or 3 generic process models that you can create. All your processes can now be configured using these generic model processes. This re-thinking of your processes can help with getting the right tools for your organization as well. SIMBYM can help you with this process as well as the tools to implement, if you make a commitment to going digital.
Success is in the details:
We have talked about the high-level process structure, what about the details? Of course, the difference between success and failure is always in the details. Think about all the details you need about your process tasks, services etc. At the minimum you will need to know the documents and data needed by each task as well as the deliverables produced by each task, to define your process in detail. You may already have this readily available, if not, it can be completed relatively easily.
The next steps are to define your process measures and tracking methodology to manage the execution of the processes.
Links to other articles in the series