Well, the answer is yes, its intriguingly similar! For various reasons. I am referring to the enterprise software solutions . Back in time when software was being developed they did definitively find solutions to manage services in IT as ITSM and some organizations have globally grown with what they thought have been great good solutions. Equally on the other side there are behemoth organizations who have grown huge on ERP, BPM, PPM, HRMS, CRM etc. In all of this not necessary the solutions were the best, when they started but sure the timing was all great. As one would have heard the story of, In the land of the blind the one eyed man is the king. Similarly many giants in different faculties of IT were born. However through time two things happened. A) Some companies evolved, adapted, changed and survived B) Some didn’t,they fell through the crevasses and collapsed.
The next generation of companies, erupted with greater innovative ideas, solving bigger, worse problems with finer ease and lesser cost being on cloud. Such newer IT companies can only compete with the surviving giant legacy organizations, if the newer companies are far more superior in its problem solving intelligence and disrupt with its innovative software. Unlike retail applications or products, to create an enterprise software the innovator ought to have been experienced in the corporate world. Truly understand the dynamics of its complexities and the challenges of enterprise environments, failing which a solution will not evolve and mature beautifully. One ought to have gone through the rut of huge problems of managing resources, handling multimillion dollar projects, literally gone thru the management cadre of growth knowing the nuances of the problems , issues and complex problem solving methods. So long organizations have been creating, only “singular problem solving tools”, which have been largely catering to large enterprises, primarily. That’s like having one hand & one ear or one leg & one hand of a human body. Not every tool can solve all the problems. Interestingly newer and ever growing problems arise in organizations. Prior to cloud most tools were in house, it took many months to implement and high cost for training. By the time they began to use the product they had already spent a fortune. The worst nightmare was and is after implementing such a huge tool, most people use it for a minimal effort of time entry.
The organizations procure so called best of breeds unaware of the complication of such tools that create frustration and aversion for employees and hence far too many do not even use the tools. Some go to the extent of purchasing the tool but do not use it because the cost involved in training for months turns out to be prohibitive. If an organization goes the entire nine yards to procure, train and implement the software they continue to have heart burns just Maintaining the in-house software, constant increasing hardware, increasing resources, the budget is on a constant increase, although through time most business models are changing constantly and all this growing cost begins to hurt too many big companies. Employees are frustrated, which lead to turnover of staff, which cost the organizations further more to train new comers. Never ending cycle. Most big companies would like to still justify their in-house usage and costing by calling out the word “Security” time would certainly answer that masquerade. As a result, organizations start to lag behind in their growth. Today even govt. orgs and defense orgs are quickly adapting to cloud. Perhaps they ask themselves this question can any one small or big department in any organization spend more on security than a humongous company like Microsoft or any other big and competitive cloud service providers? The answer is deliberated. Why not move to cloud?
Today far too many businesses are moving towards using cloud based software as a service. Fewer still own the software on their own servers. Today with cloud based software solutions organizations have been adapting newer products because they seem to see the sustainability of these tools. The cycle of evolution is a lot quicker than a decade back. The next problem one encounters is, these singular focused tools for enterprises are so often customized in depth, their biggest challenge comes when it’s time to upgrade their products. There are huge software companies who simply cannot upgrade with ease across the globe only because of their intense customization & complications. As a result these software companies have to have programmers reach out independently to reprogram upgrades and handle issues. This just means the cost soars again. The next harboring problem is, one enterprise has to procure many enterprise software’s to solve their problems. Well, but this just added another problem when you have too many singular tools to handle your issues in the organization how do you manage and have a whole bird’s eye view to run the company? One is still canning reports in excel or yet another metrics app. There is nothing synchronized. It’s like having too many loose body parts trying to make them work. How could you and what good is it? These humongous companies expensive cloud software’s, make it prohibitively costly and totally unaffordable for all small and mid size companies. however it does not eliminate these small & midsized companies from having the same issues and problems of that of large enterprises. Small & mid size organizations have a desperate and unquenchable need for such problem solving software’s.
Small, mid, large size and enterprises across the world are struggling with multi singular focused, so called best of breeds cloud software’s. Best of breeds to whose standards? What would it mean for global organizations of all sizes to have a single cloud based solution, to operate their entire organization?. One application on a single platform and magnificently integrated? with a master stroke eliminate 15 to 25 other applications, which you are combating on an everyday basis. Reduce cost, eliminate complexity and redefine work environment to be a bliss!
There is this innovative all American company, who kept asking all the right questions and found the right solution’s. Keeping in mind, the enterprise tools have to evolve through time and yet be sustainable tool for growth. A cost effective software for small, mid, large org’s & enterprises. Comfortably befits every pocket! This product becomes an everyday necessity rather than a luxurious option. They have a holistic approach to bring many departments and divisions of the organizations to be completely integrated on a single platform. With absolutely no coding, no programmer and upgrades happen seamlessly, almost no cost for upgrades. A master stroke of a product, which just eliminated 15 to 25 other applications. Strikingly, the tool that would be comprehensive and give the organization the required automatic metrics and usability. It’s unique trademarked “MicroBI”, will yield automatic metrics and reports out of the box for every department, division and individual.
The company who is thinking for you and answering all your complex questions is none but an innovative, uniquely positive disrupter SIMBYM. Who has created a single tool for managing ITSM, PPM & HR support, with BPM shortly coming. The world’s first digital business technology platform. SIMBYM (Simplified Integrated Management BY Metrics) takes you to the next disruptive generation of software. Completely & seamlessly integrated, uniquely on a single platform with all major functions and modules. This software will make your life easy by being user friendly and simple in its usability. This drastically reduces frustration of complications and non-usability due to complexity. When people find it a pleasure to use a tool that is largely automatic, it expedites the process by 3/4th the time. Since its cloud based SaaS, it can be accessed globally with absolute ease on all forms. It’s intellectual brilliance spires, when it comes to training and implementing the software primarily because of its dynamic simplicity and complexity eliminated. Cost to implement & train in negligible. Time to train & implement in few days is unbelievable. Change your process & templates on the fly. Your strategic, tactical and operational data is vertically integrated and on the same system, like none other. All tasks are in the same system unlike any.
SIMBYM can grow with your company in its size from small to mid to large to huge enterprises with great scalability, any industry and all business can use this software. just imagine, due to canned reports your meeting’s were being held once in a month or biweekly at best, SIMBYM just eliminated canning of reports. SIMBYM just brought you closer, you can have a meeting anytime, anywhere and any one can prepare the reports. As a result you can identify and correct the problems in real time. In fact SIMBYM’s predictive and prescriptive metrics can alter your companies destiny in real time. Yes, it can make changes by leading you in the right and profitable path as your projects are in progress. SIMBYM just completely eliminated even a bigger issue such as canning of projects. No more wasting money! SIMBYM has in its future road map the end to end solution for an organization. Today we have solved and completely simplified and bridged the most complex modules of ITSM, PPM and HR support, on a single platform. SIMBYM has truly made your work life a pleasure.
SIMBYM is your ultimate tool to manage your diverse teams as one unit. When you have the holistic view of managing all your teams in a single automatic report just imagine how your dynamics change. One organization, one view and most importantly all can access all information across the organization instantly. SIMBYM is Just like a human body, its immensely complex in the interior of a human body and simplified on the exterior just like SIMBYM. Culmination of every department, division in one platform just like all different body parts have to be in its place to form a whole some body, to give life to the humanness. Is there a better gift of life than a human body!? Every organizations desired perfect child is born! Your Ultimate solution SIMBYM!
We have previously discussed getting started, organizing for delivery and processes. In this article, we will talk about analytics. Analytics is the art and science of defining your process metrics. It starts with figuring out what to measure.
What do you measure?
Typically, you measure things that you will help you figure out if you are on track to meet your goals. It may be a case of changing a process and measuring if things are getting better or simply tracking things across time to see if there is a natural improvement or regression. It is important in a digital transformation effort to provide metrics to everyone. Different level of staff will need a different outlook on things.
Types of Metrics:
The most common way of looking at metrics are classified as
1. Operational Metrics
2. Tactical Metrics
3. Strategic Metrics
Operational metrics are used by staff involved in producing the deliverables from your services. An example is a burndown metrics in an agile environment or tickets closed per day in a help desk situation. You need to define the metrics that are critical to your organization. Remember, these metrics are not a static collection. They should address areas that help you get things completed or improve. This should also include metrics that we are going to talk about in the next paragraph. Also, if you create metrics to track and make a process more effiicient. You should be ready to retire metrics when you no longer need to track them. Otherwise you will end up with a lot metrics the whole activity will lose its sensitivity. You may want to include predictive and prescriptive metrics in this group.
Tactical metrics are typically used by supervisors and managers to review things in an aggregate format. Managers need to look at how team performed or how processes performed during a specific period of time. These are more tactical in nature.
Strategic metrics are used by Senior Management to evaluate how things are progressing towards achieving the strategic goals of the department or organization. These typically will be a specific targeted metrics or in most cases a time series metric or other rolled up tactical metrics.
Value of Metrics:
Everyone in the organization should understand the value of the metrics provided to them and should be trained on using it to achieve their objective. This is a critical component in digital transformation that is often overlooked in the non-digital world.
Any well-developed metrics/analytics program should contain good visualizations. Visualizations provide an easy way for everyone to understand their analytics. Remember though a good visualization will not make a useless metrics good but a bad visualization can render a great metric ineffective. Design your visualization along with your metrics.
At SIMBYM we provide our customers with a good set of metrics to deliver service efficiently and the tools to visualize.
Let me know your thoughts on this series of articles. Your feedback is important for us.
Links to other articles in the series
Part 1: Digital Transformation – Getting Started
Part 2: Digital PPM Transformation – Organizing for Delivery
In parts 1 and 2 we talked about Getting started and organizing for delivery. In this article we will talk about processes
Your organization already has processes that you follow. If you gather the details of your processes, you can use them as a basis for your digital processes. Most organizations today use graphical workflow for each process. At SIMBYM we advocate simplifying these processes into list based processes. What is a list based process? The easiest way to explain this is to say “it is a Microsoft Project like structure”. No, I am not recommending using Microsoft Project as a tool for your digital transformation. Once you understand what a list based process is, it is easier to implement. Another thing we recommend here at SIMBYM is to keep you processes to 3 levels deep. Using Project Management terminology, you will have Phases/Stages, Tasks and Sub-Tasks/Process Steps. This structure should make your digital PPM or ITSM processes very effective.
Once you have made the decision to simplify, you can now model 2 or 3 generic process models that you can create. All your processes can now be configured using these generic model processes. This re-thinking of your processes can help with getting the right tools for your organization as well. SIMBYM can help you with this process as well as the tools to implement, if you make a commitment to going digital.
Success is in the details:
We have talked about the high-level process structure, what about the details? Of course, the difference between success and failure is always in the details. Think about all the details you need about your process tasks, services etc. At the minimum you will need to know the documents and data needed by each task as well as the deliverables produced by each task, to define your process in detail. You may already have this readily available, if not, it can be completed relatively easily.
The next steps are to define your process measures and tracking methodology to manage the execution of the processes.
Links to other articles in the series
This is multi part digital transformation article. Please read part 1 to follow along.
In part 1 we talked about starting the digital transformation. The journey started with getting the resources prepared by evaluating their role within the enterprise. In part 2 we are going to see how the data collected in part 1 should be organized for delivery.
Products and Service:
The enterprise already know what product and services it provides to its end customers. In part 1 we looked at how resources should think about internal customers and products or services provided to them. After collecting and de-duping the products and service provided by the resources within the organization, we will have a list of products and services provided to internal customers. This helps in starting to organize the data for delivery.
Organization and Teams:
Once a list of products and services are enumerated, the next step is to start adding the resources that provide these services to the same data sheet. Resources, are in all likelihood, already organized along the lines of services provided and into teams. If this is not the case then teams can now be formed by combining resources providing common services. A single team may provide multiple services, however to keep it simple, a single service should only be provided by a single team. If you find that a single service is provided by multiple teams then in all probability there are more than one service and you should split the service into multiple services so that you can maintain a one service is provided by only one team relationship. on the contrary, a single team can provide multiple services. Obviously, the team will have leads or managers etc. and a hierarchy.
The questions that were answered in part 1 also provide a lot of insight into the how the above referenced service are delivered and the sequence in which they need to be delivered. This constitute the basis for processes. Remember, the services deliver new products and services as well support existing product and services. Separate processes apply to each. We will discuss more details about processes in the next article.
Part 1 also looked at how one measures their performance to keep track of how they are performing over time and to track their improvement. By the same token, services and processes should also have measures incorporated to see how they are performing and to evaluate their performance over time. These help in figuring out how services and processes can be optimized. We will also discuss more details about metrics and analytics in a future article.
Let me know if this is useful. We will be getting into PPM and ITSM specifics in the next article.
Links to other articles in the series
The latest buzz is around Digital Transformation. It looks like everyone is working in this area. There are several articles around Digital Transformation. Here at SIMBYM we made a commitment to help our customers in their digital journey a few years ago.
What is Digital Transformation or Digital Business?
There are varying definitions of this. However, the most common one defines it as a way to enhance customer experience and provide more value to the customer using digital tools. Most companies are putting their efforts into making this happen for the end consumer (customer) of their products or services. Here at SIMBYM we extend that to include a more efficient customer experience to both internal and external customers. This definition will help lift the experience and value provided to the end consumer.
I am going to focus more on PPM in this multi part series of articles, primarily because that is one of SIMBYM’s focus areas. Having said that, certainly other aspects of the business will also benefit from the concepts we are going to discuss.
As enterprises get started on their digital journey, what are the important areas to focus on? There is always those who say it starts with culture. Here at SIMBYM we feel that digital transformation starts with figuring out
- Where are we?
- Where are we going?
- How do we get there?
- Who needs to be involved?
- How do we know we have arrived at the destination?
And a potential next item could be, How do we maintain this momentum and improve continuously?
Where are we?
This questions leads to the scope of the transformation. Also, this may automatically start a cultural change. Why do I say this? Because when you start asking this question across the organization, people start to realize what their role is within the organization.
You may want everyone to answer the following questions.
- Who is my customer? (Most people in the company are going to have customers that are internal to your organization)
- What service(s) and/or Product(s) am I providing to my customer?
- When do these service(s) / product(s) need to be provided?
- Who do I depend on to start my work? In other words, whose customer am I?
- What is/are the process(es) that I follow to get my work done?
- What are the tools I need to get my work done?
- How am I (or management) measuring my performance parameters? This should include progress, value, cost, quality, customer satisfaction etc.
Outcome from starting your journey:
Once the resources in the organization have answered the above questions, the following starts happening
- People now know their customer
- People understand what their expected performance should be.
- People start thinking about how to get these things done more easily.
If you just take this step and don’t move forward, you still have a positive result to show.
In the next part we will discuss step 2 of the transformation.
SIMBYM has revolutionized every day work to be a pleasure. We help the enterprise with our easy, no coding needed, configurable, simple & completely integrated system for customers to use our product to plan, execute, deliver and support project management, technology management and operations using splendid metrics based collaborative platform. Customers can use over a dozen modules all in our one collaborative application SIMBYM. It’s so easy and seamless to work, manage, support and deliver on our SIMBYM product, without the tiring, endless, confusing emails, spreadsheets, weeding in out of too many applications or modules, which we have eliminated completely for you. SIMBYM helps your enterprise to develop, grow, operate and sustain at a lighting pace and scalable at alarming speed. Sounds magical a tool, yes you will be on cloud nine working on our Cloud software as a solution. If all this is a given, cost? call us & we will surprise you at SIMBYM.